Lookup Manager - Defect Types

The Defect Type details section allows users to view, edit, create and delete Defect Types.

Defect Types define problems relating to Features and will usually lead to some sort of action to resolve the problem.

The action will depend on the Defect classification.

Defect Classification

Internal Defect Types are those which will be resolved by raising work within Confirm. Jobs may be raised on Internal Defects. They can have SOR Groups added to specify the work to be done to resolve the Defect.
External Defect Types are the responsibility of another Organization. External Defects will be resolved by sending an External Defect Notification to the responsible Organization.
No Defect Found Defect Types may be used to make a positive affirmation that no Defect was found at the time of inspection. These Defects do not need to be resolved, and no actions may be carried out from them.

Rating: An optional rating system using numbers to define the severity of the Defect.

Category: Select from the drop down list the Category for the type of Defect.

Subject: Defect Types can optionally be linked to a Type of Service and Enquiry Subject.

Job Type: Select a Job Type which will be used as a default for any Job created from a Defect of the Type.

Device Data Key: Optionally specify a Data Key to restrict which Users will have this lookup transferred to the mobile device.

Dead: Set the 'Dead' flag to archive Defect Types.

Fast Defect: Set the 'Fast Defect' flag to enable a Defect Type to be chosen as a Fast Defect on ConfirmConnect when doing Route Surveys.

Mandatory Photo When Creating Defect: Set the 'Photo Mandatory' flag to make attaching a photo compulsory in ConfirmConnect® when creating a Defect.

SOR Groups

SOR Groups may be used to create Jobs. They will therefore only be relevant to 'Internal' Defects.

Attributes

These define the extra data that should be recorded for a Defect of this Type. When Attributes are configured for a Defect Type, these Attributes will automatically be added when creating a Defect of this Defect Type. Display Order is used to set the order in which the Attributes are displayed on a Defect of this Defect Type.